How do I properly clean my DTR product?
All of our products are hand wash only. When needed, spot clean with a damp cloth. While our products will stay clean for long they are also fit to withstand numerous cycles of handwashing.
Do you offer monogramming? How long does it take?
Yes! We are currently offering FREE monogramming of up to 6 letters on our Prodigy Backpack, Petite Prodigy Backpack, and Keeper Lunchbox for a limited time. Monogramming will add 2-4 business days to your processing time.
Where is your Business Located?
915 Broadway, New York, NY 10010
Shipping / Returns
When will I receive my order?
Orders placed before 2PM EST will be processed and shipped out the same day. Please allow 3-4 days for USPS delivery and 1-2 days for USPS expedited delivery.
Does DTR ship internationally?
No, we do not ship internationally.
What is your return and exchange policy?
Returns and exchanges are accepted within 30 days of purchase and must have all tags attached.
How do I start a return?
You can start a return by emailing us at email@example.com with your name and order number.
Can I return a monogrammed product?
No. All monogrammed items are final sale.
How do I contact your PR team?
For press and media please send an email to firstname.lastname@example.org.